Privacy Policy

Welcome to PGenius (the "Platform", "we", "our", or "us"). PGenius is owned and operated by Nexformiq AI. We are committed to protecting the privacy and security of your personal data.

This Privacy Policy explains how we collect, use, process, store, and disclose information from owners, operators, property managers (collectively, "Owners" or "Users"), as well as tenants of PG accommodations and hostels (collectively, "Tenants") registered on our Platform. By using our website and services, you consent to the practices described in this policy.

To provide you with our smart PG management and conversational AI capabilities, we collect different types of information:

We use the collected information for purposes necessary to run the Platform and support co-living management operations, including:

• Creating and maintaining your active PGenius administrative account.
• Processing transactions and tracking rent payments, invoices, and deposits.
• Executing conversational AI interactions to answer Tenant FAQs and process maintenance requests automatically.
• Sending tenancy-related service messages (rent reminders, payment receipts, check-in status, and system updates) via WhatsApp, SMS, or Email. See Section 4 for how WhatsApp is used.
• Diagnosing server latency, fixing bugs, and improving our software's natural language processing models.
• Complying with regulatory obligations and legal requests.

PGenius uses the WhatsApp Business Platform (operated by Meta Platforms, Inc.) to send Tenants tenancy-related service messages on behalf of their PG Owner.

• Purpose. Only rent payment reminders and payment receipts / confirmations are sent. These are transactional service messages, never marketing, promotions, or advertising.
• Data involved. To deliver a message we process the Tenant's WhatsApp phone number and the message content, which may include the Tenant's name, the PG name, the amount due or paid, the relevant month, and the due date.
• Consent. Tenants agree to receive these WhatsApp messages when accepting the PG's Terms & Conditions during onboarding. A dated record of the exact terms each Tenant accepted is stored.
• Opt-out. A Tenant can stop these messages at any time by replying STOP to any WhatsApp message from the PG. The opt-out is applied automatically and immediately, and no further reminders or receipts are sent to that number. Replying START resumes them.
• Processor. Message delivery is provided by Meta Platforms, Inc. under its Business Terms and WhatsApp Business Messaging Policy. We share with Meta only what is required to deliver the message.

We value your trust. We do not sell or trade any user or tenant data. We share information only with reputable service providers and strictly in the following scenarios:

IMPORTANT: In terms of India's Digital Personal Data Protection (DPDP) Act, 2023, the Owner acts as the primary Data Fiduciary (Controller) regarding Tenant personal details, and PGenius acts as the Data Processor.

By uploading Tenant records, documents, or contact details onto the PGenius Platform, Owners explicitly represent and warrant that:

• They have obtained explicit, verifiable consent from the respective Tenant to share their details.
• Each Tenant whose number is entered has accepted the PG's Terms & Conditions, which include consent to receive rent reminders and payment receipts on WhatsApp, and is aware they can opt out by replying STOP.
• They will not message any Tenant who has opted out, and will not use PGenius messaging for marketing or any non-tenancy purpose.
• They will process Tenant details in accordance with applicable local and federal privacy legislation in India.

We implement robust security controls designed to protect all processed data from unauthorized access, loss, or manipulation:

• All data transferred between your browser/devices and our servers is secured using SSL/TLS encryption.
• Sensitive identification documents uploaded by Owners or Tenants are stored in secure cloud environments with restricted database access keys.
• We retain data for as long as your account remains active or as required by law. Once an account is terminated, data is permanently scrubbed or anonymized unless required for regulatory audits.

As a user of PGenius, you hold rights over your personal data:

• Access & Rectification: You can review and update account profiles directly from your user dashboard at any time.
• Data Deletion: You can request complete deletion of your account and related operational records by reaching out to our support team.
• WhatsApp opt-out: Tenants can stop rent reminders and receipts on WhatsApp at any time by replying STOP to any message; this is applied automatically and immediately.
• Other communications: You may unsubscribe from marketing materials at any time. A limited set of operational messages (e.g. active tenancy receipts and account-critical notices) is required for core service delivery.

We may modify this Privacy Policy from time to time to align with software additions or regulatory adjustments in Indian tech laws. When changes are made, the "Last Updated" date will reflect the revision. We encourage you to check this page periodically for updates.

If you have questions, concerns, or grievances regarding this Privacy Policy or your personal data handling, please get in touch with our team: